Privacy Policy
At Basement Waterproofing NYC, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us for services. By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect personal and non-personal information when you interact with our website or contact us, including:
- Name
- Phone number
- Email address
- Property address (if provided for inspection or service request)
- Any details you submit through contact forms or inquiries
We may also collect basic technical data such as: IP address, Browser type, Device information, Pages visited and time spent on the website.
How do we use your information?
We use the information collected to:
- Respond to your inquiries and service requests
- Schedule inspections and consultations
- Provide accurate estimates and recommendations
- Improve our website and customer experience
- Send relevant service updates (if you opt in)
- Maintain internal records for service management
We do not sell, rent, or trade your personal information to third parties.
Information Sharing
We may share your information only in the following limited situations:
- With trusted service partners involved in completing your project
- When required by law, regulation, or legal process
- To protect our rights, property, or safety
- With third-party tools used for website hosting, analytics, or communication (under strict confidentiality agreements)
All third parties are expected to handle your data responsibly and securely.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to: Improve website functionality, Analyze website traffic and user behavior, Enhance user experience, Remember basic preferences. You can choose to disable cookies through your browser settings, but some parts of the website may not function properly as a result.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or loss. However, please understand that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to: Fulfill the purpose for which it was collected, Provide ongoing or future services, Comply with legal, accounting, or regulatory requirements. Once no longer needed, information is securely deleted or anonymized.
Your Rights
Depending on your location, you may have rights regarding your personal data, including: Requesting access to your data, Requesting correction of inaccurate information, Requesting deletion of your data, Opting out of communications. To exercise any of these rights, you may contact us directly.
Third-Party Links & Children's Privacy
Third-Party Links: Our website may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any information.
Children's Privacy: Our services are intended for property owners and adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised date. Continued use of the website means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may contact us through our official website contact form or provided phone/email details.
Privacy Policy Updates — This Privacy Policy was last updated as of the effective date noted above. Please check this page periodically for any changes.