- 27 W 20th St, New York, NY 10011
- (347) 378-9255
At Fire Escape Contractors NYC, protecting your privacy and personal information is a priority. This Privacy Policy explains how we collect, use, store, and disclose information obtained through our website and in connection with our services, which include fire escape inspection, repair, maintenance, restoration, painting, and installation. By accessing the Site or using our services, you agree to the practices described herein.
We collect information in several ways depending on your interactions with our Site and services. When you request a quote, schedule an inspection, or make an inquiry, we may ask for personal information such as your name, phone number, email address, property address, and details about the building or services needed. This information allows us to assess your requirements, prepare estimates, and provide the services you request. Additionally, when you submit feedback, testimonials, or inquiries through our forms, we collect the content you provide. Beyond personally identifiable information, we may also automatically gather technical data, including IP addresses, browser type, device information, and activity on the Site. This information helps us monitor performance, optimize the Site, and ensure smooth user navigation.
The information we collect is used to provide and manage our services efficiently and safely. Personal and service-related data is used to conduct inspections, provide repairs, maintain fire escapes, complete restoration and painting projects, and issue documentation required for New York City Department of Buildings compliance. Technical information is used to enhance the performance of the Site, monitor user behavior for security purposes, and detect unauthorized or suspicious activity. Feedback and submissions may be used internally to improve services or externally to display testimonials with your consent. At all times, your information is used in ways that are directly related to providing professional, code-compliant fire escape services.
We do not sell, rent, or trade personal information. Disclosure of information occurs only when necessary to perform services or comply with legal obligations. In certain cases, information may be shared with subcontractors or licensed professionals who are assisting with inspections, repairs, painting, or installations. Any such sharing is strictly limited to the information needed to perform the requested services and is subject to confidentiality requirements. Information may also be disclosed to comply with legal obligations, including government requests or Department of Buildings inspections, or in circumstances where disclosure is necessary to protect the safety of individuals or property.
Our Site may use cookies, web beacons, or similar tracking technologies to monitor usage, analyze performance, and enhance the user experience. These technologies do not store personally identifiable information unless voluntarily provided through forms or account submissions. Users have the option to disable cookies in their browsers; however, doing so may affect certain features or functionality of the Site. Tracking data is primarily used to improve the Site’s performance and security and to better understand how visitors interact with our content.
We retain personal and service-related information only as long as necessary to provide services, maintain records for inspections, certifications, and warranty purposes, and comply with legal obligations. Data that is no longer required is securely deleted or anonymized to prevent unauthorized access. Documentation related to inspections, maintenance, repairs, and certifications is preserved according to New York City regulations to ensure compliance with building and fire safety codes.
We implement administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, alteration, or disclosure. Personal and service-related data is stored on secure servers with restricted access limited to authorized personnel. While we strive to protect your information using industry-standard security measures, no system is completely secure, and users provide information electronically at their own risk.
The Site may contain links to external websites or services. We are not responsible for the content, privacy practices, or policies of these third-party sites. Visiting or interacting with these websites is done at your own discretion, and we encourage reviewing the privacy policies of any linked websites before sharing personal information.
Our Site and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If it is discovered that information from a minor has been collected, we will take steps to delete it promptly.
Users have the right to access, correct, or request deletion of their personal information, subject to legal or regulatory retention requirements. Users may also opt out of non-essential communications such as promotional updates or reminders. Requests for access, correction, or deletion of personal data should be submitted through the contact methods provided below. We will respond within a reasonable timeframe consistent with applicable law.
Fire Escape Contractors NYC may update this Privacy Policy periodically to reflect changes in regulations, services, or operational practices. Updates become effective immediately upon posting on the Site. Continued use of the Site or services constitutes acceptance of the revised policy. Users are encouraged to review this Privacy Policy regularly to remain informed about how their information is collected, used, and protected.
At Fire Escape Contractors NYC, the protection of client and user information is integral to our professional responsibilities. Every interaction, from submitting inquiries to scheduling inspections or maintenance, is treated with confidentiality and handled in accordance with legal requirements and industry best practices. By safeguarding personal and property-related information, we ensure both regulatory compliance and peace of mind for our clients, tenants, and building managers. Our commitment extends beyond legal obligations to uphold trust, integrity, and professional standards in every project we undertake.
When safety can’t wait, neither do we. Resolving violations quickly and efficiently. Trusted by NYC building owners and co-ops.
