{"id":14,"date":"2026-05-08T18:35:07","date_gmt":"2026-05-08T18:35:07","guid":{"rendered":"https:\/\/webiplus.com\/bazar\/?page_id=14"},"modified":"2026-05-08T18:38:41","modified_gmt":"2026-05-08T18:38:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/webiplus.com\/bazar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p>At Neobazar.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we\u2019re here to help.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Return Eligibility<\/h3>\n\n\n\n<p>You may request a return if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is damaged, defective, or incorrect<\/li>\n\n\n\n<li>The product is unused, unworn, and in original packaging<\/li>\n\n\n\n<li>The return request is made within <strong>3 days<\/strong> of delivery<\/li>\n<\/ul>\n\n\n\n<p>\u26a0\ufe0f Items that do not meet these conditions will not be eligible for return.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Non-Returnable Items<\/h3>\n\n\n\n<p>The following items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Used or damaged products (not due to our fault)<\/li>\n\n\n\n<li>Items without original packaging<\/li>\n\n\n\n<li>Personal care or hygiene products<\/li>\n\n\n\n<li>Customized or special order items<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Return Process<\/h3>\n\n\n\n<p>To initiate a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our support team at <a href=\"mailto:support@neobazar.pk\"><strong>support@neobazar.pk<\/strong><\/a><\/li>\n\n\n\n<li>Provide your order number and product details<\/li>\n\n\n\n<li>Share images\/videos (if item is damaged or defective)<\/li>\n<\/ol>\n\n\n\n<p>Our team will review your request and guide you through the return process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Policy<\/h3>\n\n\n\n<p>Once your return is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be processed within <strong>5\u20137 business days<\/strong><\/li>\n\n\n\n<li>For <strong>Cash on Delivery (COD)<\/strong> orders, refunds will be issued via:\n<ul class=\"wp-block-list\">\n<li>Bank Transfer<\/li>\n\n\n\n<li>JazzCash \/ Easypaisa<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>For prepaid orders, refunds will be made to the original payment method<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Exchange Policy<\/h3>\n\n\n\n<p>We offer exchanges in case of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Wrong product delivered<\/li>\n\n\n\n<li>Defective or damaged item<\/li>\n<\/ul>\n\n\n\n<p>Exchange requests must be made within <strong>3 days<\/strong> of delivery.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Return Shipping<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the return is due to our mistake (wrong\/damaged item), we will cover the shipping cost<\/li>\n\n\n\n<li>If the return is due to customer preference, the customer will bear the shipping charges<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. Order Cancellation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be canceled before dispatch<\/li>\n\n\n\n<li>Once shipped, orders cannot be canceled<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. Late or Missing Refunds<\/h3>\n\n\n\n<p>If you haven\u2019t received your refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your bank account again<\/li>\n\n\n\n<li>Contact your bank\/payment provider<\/li>\n\n\n\n<li>If still not received, contact us at <a href=\"mailto:support@neobazar.pk\"><strong>support@neobazar.pk<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">9. Contact Us<\/h3>\n\n\n\n<p>For any questions regarding returns or refunds:<\/p>\n\n\n\n<p>\ud83d\udce7 Email: <a href=\"mailto:support@neobazar.pk\">support@neobazar.pk<\/a><br>\ud83c\udf10 Website: <a href=\"https:\/\/neobazar.pk\">https:\/\/neobazar.pk<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Neobazar.pk, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we\u2019re here to help. 1. Return Eligibility You may request a return if: \u26a0\ufe0f Items that do not meet these conditions will not be eligible for return. 2. Non-Returnable Items The following items cannot be returned: 3. Return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","inline_featured_image":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":1,"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":13335,"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/pages\/14\/revisions\/13335"}],"wp:attachment":[{"href":"https:\/\/webiplus.com\/bazar\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}